Refund and Return Policy

We want you to be happy with your purchase. If you're not, just return the product to us or to one of our shops, following the instructions above, and we'll exchange or refund it. Please see below for products excluded from this policy.

Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt, excludes products are listed as exceptions below.

Proof of purchase

You may return items to our shops for refund or exchange even if you've mislaid the receipt or delivery note. Please note though, that any refund will be at the discretion of our shop staff, and will normally be given in gift vouchers to the value of the current selling price. Ordinarily if you have your receipt or delivery note we'll refund the original debit, credit, charge card or paypal account used to purchase.

Condition of returns

It's important that returned items are in the best possible condition, so please take reasonable care of them and keep all packaging. All returned items must be return in a 21 working day period from the point of cancellation. However if you do change your mind about your purchase, it can make your return easier and quicker to administer if you return the item back to us as soon as possible.

See terms and conditions here, and information on Distance Selling Regulations.

Delivery charges

The purchaser (customer) is responsible for all delivery charges have been paid.

Products we're unable to cancel, refund or exchange

Unless faulty or not as described, we cannot refund or offer an exchange on:

personalised or made-to-measure products
Electronic components that have been removed from the see through anti static protection bag.

This does not affect your statutory rights